United Airlines employee passenger confrontation
Definition
A public altercation or service dispute occurring between an airline staff member and a customer, often exacerbated by the stressful environment of commercial air travel.
A viral internet phenomenon involving captured footage of hospitality failures, usually resulting in PR challenges for the airline carrier.
Examples
The viral video of the United Airlines employee passenger confrontation served as my primary form of in-flight entertainment.
Nothing improves the ambiance of a crowded gate quite like an impromptu United Airlines employee passenger confrontation to remind you that the sky is definitely not friendly.
I told the flight attendant I wanted a window seat, and suddenly we were starring in our very own United Airlines employee passenger confrontation.